Returns & refunds – quick guide

We want you to love your jewellery, but if something isn’t quite right, here’s what you need to know:

🛠 What if my order arrives damaged or incorrect?

Please email us within 5 days of delivery and we’ll arrange a replacement or refund (including postage).

Changed your mind?

You have 14 days from delivery to let us know if you’d like to return your order for a refund or exchange.

• Items must be unused and in original packaging.
• Return postage is your responsibility (unless the item was faulty/incorrect).
• Earrings, custom/personalised orders, and sale/seconds items are non-returnable.
  
  

🌍 International orders

• Duties, taxes, and handling fees are the customer’s responsibility and non-refundable.
  
  
• If you refuse delivery due to customs fees and the parcel is returned to us, your refund will be minus any return or handling charges billed to us.
  
  

A note for US customers

• We collect 10% upfront at checkout to cover expected duties.
  
  
• US Customs may still apply extra fees on arrival (outside our control).
  
  
• If fees aren’t paid and your parcel is returned, your refund will be minus any US return/handling charges.
  
  

💳 Refunds

Refunds are processed once your return arrives safely. Gift card orders are refunded back to the same gift card.

👉 For full details, please see our complete Returns & Refunds Policy.